Lora Knows...

From kitchen renovations to a new roof, there are several upgrades you can complete to help make your home more appealing to potential buyers. However, if you’re looking to give your home a technological improvement, smart home upgrades can be a brilliant option. While these upgrades can improve the livability of your space, they can also increase its appeal, as 81 percent of homebuyers said they would prefer to buy a home with some smart home products already installed. So consider adding a few of these enhancements to your home before listing it for sale.

Find Out More About the Upgrades HERE

Amazon Finds

Amazon Find: Koroda Roll Up Dish Drying Rack

April 2, 2021 Lora Knows...

I’ve never been a fan of a countertop dish rack, they take up prime counter space and never look neat. However, having a dish drying rack would be really convenient, especially for a quick wash up in the morning. I always have my juice glass, and Dean has his Bialetti moka pot and cup. Having a place to put them would be great, without having to dry them and put them away.

One day I was browsing Instagram and saw this drying rack. Could it be the answer to my drying rack woes? I went on Amazon and read through the reviews, looked at the pictures, and thought for $25.00 US, Prime free shipping, and free returns, I had nothing to lose!

It arrived the first week of January, and we’ve been using it since. It is great because it takes up very little space, is easy clean, and is small enough that it doesn’t allow for clutter.

Lora’s Amazon Find Score: 5/5

Daily Happenings

Customer Service, Where Are You?

March 28, 2021 Lora Knows...

Today I received a notification from my credit card that a charge for my car satellite radio subscription was made. This payment is to renew my yearly subscription so I can listen to all the tunes I love without endless commercials. I wasn’t thrilled when I saw the amount, and know it has to be an error so I tried to contact the company. Their phone system alerted me they are not available on the weekend.

I thought it strange I hadn’t received a paper bill in the mail, no email to alert me the account was coming up for renewal, and nothing to tell me the amount had been increased. I was going through the site and saw a chat option, and thought that could be the key to get some answers.

Then I noticed our accounts, Dean and mine, were no longer linked. What? How is this possible? I tried and tried to access the other account, entering the Radio ID, the VIN, more and more information and each time told no.

I ended up clicking the chat button, I explained the situation about the accounts and the faceless voiceless customer service representative typed that they could resolve my issues. I then explained that Dean wanted to cancel the service in his car, and I would like to understand why mine had gotten so expensive. The representative immediately said how they would cut the price of the subscriptions in both vehicles, and I explained again that we were cancelling Dean’s service. I went on to say that I would welcome a discount on my account. On and on the representative typed, and again I said no thank you, please cancel Dean’s service and apply the discount to mine.

This went on a few moments more, and finally I had to type “Please Stop”. I again explained I simply wanted to cancel one membership, understand the billing of the other and be on with the day. The representative wasn’t hearing me, and I had to type that I didn’t want the representative to do anything to the accounts, that I will call customer service tomorrow.

It really did make me feel bad, because I know their job has to be difficult. Dealing with the public, taking care of account issues, trying to make everyone happy including the company who has them pushing services. I know the customer isn’t always right, but we should still be heard.

Customer service isn’t what it used to be.