Real Estate

Is The Customer Always Right?

Most have heard the phrase, “the customer is always right”. Perhaps in 1909 when Harry Selfridge coined it he knew it was good marketing based on a fib. He made it his staff’s mantra, and it worked. His success at Selfridges shows he knew a thing or two about keeping customers loyal to his brand.

Fast forward a hundred plus years and the phrase is still tossed out again and again, but do people believe it? I don’t. The customer is not always right, but they sure as heck don’t want to be told they are wrong. How can a client be told they aren’t right, and change their mindset without being insulted?

If a client is talking about something and I know it isn’t correct, I let them finish. The last thing they need is for me to interrupt by saying, “No, that is wrong”, or “That isn’t going to happen”, or worse yet, “That’s crazy”! (trust me, I’ve wanted to say that a time or two).

Remember everyone wants to be heard, and by listening I am keeping the flow of communication open and positive. When they are done speaking I express that what they said is interesting, or something I hadn’t thought of in that way. I take that few seconds so they feel validated and not ignored, then I say, “How about this”? I can start explaining the ins and outs and get us on the same page.

Listening to the client is vital to getting the job done right. Learning their wants, needs, and managing expectations is part of every deal. Plus, in listening to them I have learned a lot of things, and being able to see a situation from their viewpoint has taught me many things.

So, the customer isn’t always right, but they aren’t always wrong. It is a give and take relationship that will benefit all parties if we just communicate effectively, be respectful to each other’s ideas, and know there is more than one way to solve a problem.

Amazon Finds

Amazon Find: Bag Cinchers

Technology has created so many wonderful things, but the tie on a loaf of bread has been the same for as long as I can remember. When the fresh loaf is being opened the tie isn’t hard to manipulate, but use after use it becomes more difficult. Let alone when someone, not naming any names – Dean, turns it the wrong direction and I end up twisting it this way and that just to get it to open. Let’s be honest here, who has removed the tie, set it on the counter for a moment, and it disappears? Perhaps it slid under the toaster, or fell to the floor, is it possible there is a bread tie fairy playing games at 7 AM. ?

During quarantine I began organizing our home, I’ll tell more about that later. I was on Amazon searching for ways to organize bread, pita, tortillas, and other carb filled delights, and I came across these: OXO Good Grips Bag Cinch. They come in a pack of three, in cute bright colors. For the price of $5.99 I had to try them.

They are so great! I now have 2 sets, total of 6, of these easy to use bag cinchers and not a lost bread tie in the house. They are also useful for small packs of crackers, bags of rice, and even the bag of cotton balls in the bathroom closet.

Lora’s Amazon Find Grade: 5 / 5

Real Estate

Military Relocation Professional

It seems fitting to end this week, that included the Marine Corps birthday and Veteran’s Day, with my latest certification. Here is the press release!

Hickory, NC November 13th, 2020 – Lora Rousseau with Weichert, REALTORS – Team Metro has been awarded the nationally recognized Military Relocation Professional Certification. The National Association of REALTORS® awards the MRP certification to REALTORS® who help military personnel, veterans and their families find housing that lets them make the best use of their benefits and serves the unique needs of military life.

When military staff and their families relocate, the services of a real estate professional who understands their needs and timetables can make the transfer easier, faster, and less stressful. REALTORS® who earn this certification know to work with active duty military buyers and sellers, as well as veterans.

The certification provides NAR’s members with resources to accommodate current and former military service members at any stage of their military career, and is an approved elective for NAR’s Accredited Buyer’s Representative designation. To earn the MRP certification, REALTORS® must be in good standing with NAR; complete the Military Relocation Professional (MRP) Certification course, and complete two webinars.