Real Estate, Style

What Paint Is Right For You?

Choosing the right paint color isn’t the only consideration when doing your latest paint project. You also need to think about the type of paint, as well as what finish is right for your room.

I am a big fan of paint samples. No matter if I use Sherwin Williams, Benjamin Moore, Home Depot, or Lowes they all offer test pots of paint in all varieties of finishes. I think the most I have paid for a test pot is around $7 US. This is a small investment to make sure I don’t make a more costly mistake.

I used to apply a couple of coats of the test paint directly to the wall, but learned that putting it on a poster board makes it easier to see how it will dry, look, and I can move it around the room to see how it looks throughout the day and evening.

The two types of paint are water based and oil based. I don’t mess with oil based paint because of the smell, clean up, drying time, and the overall application is much more difficult. If I were to hire a paint crew I might be tempted to have them use an oil based paint in the laundry room or bathroom, simply because it is a great for humidity and moisture.

Now the color is chosen, the type is picked, so what finish is best? Matte, Eggshell, Satin, or Semi-Gloss. Just as I am a fan of water based paints, I love a matte finish.

Matte: It is easy on the eye with the smooth appearance. I believe it allows for better saturation of natural light during the day, and is relaxing at night. It can be more difficult to clean, so having paint in a touch up bottle is necessary.

Eggshell: Has a bit of sheen that makes it more reflective. It is easy to clean, this makes it great for high traffic areas. Satin & Eggshell are relatively close, with Satin being a touch shinier. My office is a smaller space and I used an Eggshell finish because it lacks natural light, and needed something a bit extra to bring the space to life.

Semi-Gloss: This type is what I like to use on finishes. The issue with Semi-Gloss is it is highly reflective, so using it in a large space can be overwhelming. This is why I like to use it for doors, baseboards, window trim, and other types of trim.

Paint color, type, and finish are personal choices. Choose what is aesthetically pleasing to your eye and makes you love how the room looks and feels. You can also mix the finishes with an accent wall, stripe, or other decorative way. Explore your options and most of all have fun, because it’s just paint.

Real Estate

Is The Customer Always Right?

Most have heard the phrase, “the customer is always right”. Perhaps in 1909 when Harry Selfridge coined it he knew it was good marketing based on a fib. He made it his staff’s mantra, and it worked. His success at Selfridges shows he knew a thing or two about keeping customers loyal to his brand.

Fast forward a hundred plus years and the phrase is still tossed out again and again, but do people believe it? I don’t. The customer is not always right, but they sure as heck don’t want to be told they are wrong. How can a client be told they aren’t right, and change their mindset without being insulted?

If a client is talking about something and I know it isn’t correct, I let them finish. The last thing they need is for me to interrupt by saying, “No, that is wrong”, or “That isn’t going to happen”, or worse yet, “That’s crazy”! (trust me, I’ve wanted to say that a time or two).

Remember everyone wants to be heard, and by listening I am keeping the flow of communication open and positive. When they are done speaking I express that what they said is interesting, or something I hadn’t thought of in that way. I take that few seconds so they feel validated and not ignored, then I say, “How about this”? I can start explaining the ins and outs and get us on the same page.

Listening to the client is vital to getting the job done right. Learning their wants, needs, and managing expectations is part of every deal. Plus, in listening to them I have learned a lot of things, and being able to see a situation from their viewpoint has taught me many things.

So, the customer isn’t always right, but they aren’t always wrong. It is a give and take relationship that will benefit all parties if we just communicate effectively, be respectful to each other’s ideas, and know there is more than one way to solve a problem.

Real Estate

Military Relocation Professional

It seems fitting to end this week, that included the Marine Corps birthday and Veteran’s Day, with my latest certification. Here is the press release!

Hickory, NC November 13th, 2020 – Lora Rousseau with Weichert, REALTORS – Team Metro has been awarded the nationally recognized Military Relocation Professional Certification. The National Association of REALTORS® awards the MRP certification to REALTORS® who help military personnel, veterans and their families find housing that lets them make the best use of their benefits and serves the unique needs of military life.

When military staff and their families relocate, the services of a real estate professional who understands their needs and timetables can make the transfer easier, faster, and less stressful. REALTORS® who earn this certification know to work with active duty military buyers and sellers, as well as veterans.

The certification provides NAR’s members with resources to accommodate current and former military service members at any stage of their military career, and is an approved elective for NAR’s Accredited Buyer’s Representative designation. To earn the MRP certification, REALTORS® must be in good standing with NAR; complete the Military Relocation Professional (MRP) Certification course, and complete two webinars.